Responsible gambling

Responsible Gambling

At UnionJackpots Casino we want everyone to enjoy gaming as a fun, controlled form of entertainment. If you ever feel you or someone you care about is struggling with gambling, there are clear, practical steps you can take right away. The guidance below is warm, non-judgmental and focused on real options you can use now.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)
We provide several account controls to help you manage play. These tools can be set up in your account area or by contacting our support team. Use them at any time — you do not need to explain yourself.

Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. Start with a level you can comfortably afford and reduce it if you feel your play is becoming risky.
Time-outs (cooling-off): Take a short break from your account by activating a time-out. Time-outs are temporary and are useful when you need a short pause without making a long-term decision.
Self-exclusion: If you need a longer break, self-exclusion blocks access to your account for a defined period. This is a stronger measure that prevents log-in and play until the exclusion ends. If you request self-exclusion, we apply it promptly and respect your decision.
Reality checks and session limits: Enable reminders that tell you how long you’ve been playing and how much you’ve spent. Small, regular reminders help keep play in perspective.
Loss limits and stake limits: If available, set maximum loss amounts or per-session stakes to reduce the chance of chasing losses.

Links to Support Organizations
If you need further help outside of our service, specialist organisations can provide free, confidential support and practical tools. Examples include national and local gambling support services and helplines that provide counselling, self-help plans and multi-operator exclusion schemes. Contacting one of these organisations can be a confidential first step toward recovery.

Warning Signs
Recognising early warning signs can help you take action sooner. Look out for:

Chasing losses or feeling compelled to recover money.
Spending more time or money than you intended.
Neglecting work, family or social obligations to gamble.
Borrowing money or selling items to finance play.
Feeling anxious, guilty, or secretive about gambling.
Using gambling to escape stress, boredom, or difficult emotions.

How We Can Help
We are here to support you with practical, respectful options:

Apply account limits or self-exclusion on your behalf if you prefer assistance.
Temporarily close or restrict access to specific game types or the entire account.
Offer a confidential conversation with a trained support representative to discuss options and next steps.
Provide information about safer gambling practices and how to reset limits or take breaks.

Practical Tips for Safer Play
Small changes can make a big difference. Consider:

Only gamble with money you can afford to lose; treat your play as entertainment, not income.
Set strict bankroll and time limits before you start and stick to them.
Avoid gambling when tired, stressed, under the influence of alcohol or using it to escape problems.
Keep a simple log of sessions, stakes and outcomes to improve awareness of behaviour and spend.
Share your limits with someone you trust who can help you stay accountable.

If You Need Immediate Help
If you are feeling overwhelmed, distressed, or at risk of harm, reach out for immediate assistance from local emergency services or a crisis line in your area. Do not wait — your safety and wellbeing come first.

Contacting Our Support Team
Our support team is ready to listen and act without judgment. When you contact us, we can explain available tools, apply limits or self-exclusion, and discuss next steps. To help us assist you quickly, you may be asked to confirm your account details and preferred action.

Typical response options include live chat and email. If you prefer, request that a support representative call you at a convenient time.

Frequently Asked Questions

Can I change my limits later?
Yes — deposit and session limits can usually be adjusted, but some increases may have a cooling-off period before they take effect. Reducing limits or activating time-outs and self-exclusion is immediate.

What happens to my balance during self-exclusion?
Balances and pending transactions are managed according to our account terms. If you choose self-exclusion, we will explain the process and any actions that affect your account balance.

Will asking for help affect my privacy?
All requests for support and account changes are handled confidentially and in line with our privacy practices. We treat help-seeking with respect and discretion.

Taking control is a positive step. Whether it’s a small limit, a short pause, or speaking to someone in confidence, support is available and it’s okay to use it. If you would like assistance right now, please contact our support team and we will help you choose the best option for your situation.