Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect when you use UnionJackpots Casino services, why we collect it, how we use it, and the choices you have. By using our site or registering an account you agree to the terms described below.

Information We Collect

We collect information that helps us provide and improve our services, meet legal obligations, and keep accounts secure. The main categories are:

• Account and identity information: name, email address, date of birth, residential address and identity documents when verification is required.
• Contact information: email, phone number and any communications you send to us.
• Technical and device data: IP address, device identifiers, browser and operating system, language and time zone, and other diagnostic data about how you access the site.
• Usage and activity data: account activity, login history, preferences, and interactions with games, features and promotions.
• Support and security data: records of correspondence, complaints, and information needed to investigate or prevent fraud or abuse.
• Marketing and preferences: your marketing permissions and communication preferences when you choose to provide them.
• Cookies and similar technologies: data collected through cookies, pixels and local storage for site functionality, analytics and personalization.

How We Use Your Information

We use personal data for the following purposes:

• To create and manage your account, verify your identity, and provide our services.
• To communicate with you about your account, support requests, updates and important notices.
• To detect, prevent and investigate fraud, abuse, or other unlawful activity and to protect our users and services.
• To improve and personalise our website, games and user experience through analytics and testing.
• To operate and secure our systems and to perform troubleshooting and technical maintenance.
• To send marketing communications where you have consented, and to honour your stated communication preferences.
• To comply with legal and regulatory obligations and to respond to lawful requests from authorities.

Legal Bases for Processing

When we process your personal data we rely on one or more lawful bases:

• Performance of a contract: to fulfil our agreement with you and deliver services you request.
• Legal obligation: to comply with applicable laws and regulatory requirements.
• Legitimate interests: for purposes such as fraud prevention, platform security, service improvements and maintaining business operations, where our interests are not overridden by your rights.
• Consent: where you have given clear permission for specific uses, for example marketing communications or certain cookies. You can withdraw consent at any time.

Registration, Verification and Account Data

When you register an account we collect identity and contact details to set up and manage your account. We may require you to submit identity documents and proof of address to verify your identity. Verification helps us comply with legal obligations, maintain security and prevent fraud.

We may restrict certain account functions until verification is completed.

Cookies and Tracking Technologies

We use cookies and similar technologies to make the site work and to collect information about how you use it. Cookies fall into several categories:

• Essential cookies: required for core site functions and account access.
• Functional cookies: remember settings and preferences to improve your experience.
• Analytical cookies: help us understand site performance and user behaviour so we can improve services.
• Marketing cookies: support relevant advertising and measure campaign effectiveness where permitted.

You can manage cookie preferences through your browser or device settings and, where offered, via our cookie controls. Disabling certain cookies may affect site functionality.

Sharing Your Information

We share personal data only as necessary to operate our services and meet legal obligations. Recipients may include:

• Service providers and processors: companies that host, support or provide technology and analytics on our behalf, acting under contractual obligations to protect your data.
• Game and software providers: where required to deliver games and platform features.
• Regulatory bodies and law enforcement: when disclosure is required by law, regulation or to protect rights and safety.
• Business partners and affiliates: where needed to provide joint services or manage promotions, subject to appropriate safeguards.
• In connection with corporate transactions: such as mergers, acquisitions or restructurings, with safeguards to protect personal data.

International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area. When we do so we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions or other lawful measures, to protect your information in accordance with applicable data protection law.

Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, to meet legal and regulatory obligations, and to resolve disputes or enforce agreements. Retention periods vary by data type and purpose but may include holding certain records for a number of years after an account is closed to satisfy legal requirements and legitimate business needs.

Security Measures

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. These measures include access controls, encryption, monitoring and staff training. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

You have rights regarding your personal data under applicable data protection law. These may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal and contractual exceptions.
• Request restriction of processing in certain circumstances.
• Receive a copy of certain personal data in a structured, commonly used and machine-readable format (data portability).
• Object to processing based on legitimate interests or direct marketing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at admin . We may need to verify your identity before fulfilling requests. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe your rights have been breached.

Children's Privacy

Our services are not directed at children and we do not knowingly collect personal data from persons under 18. If we become aware that we have collected data from a child without appropriate verification, we will take steps to delete that information.

Responsible Gambling and Support

We are committed to safer gambling. We may process personal data to provide account tools and safety features, to support self-exclusion and to respond to requests related to responsible gambling. If you have concerns about gambling behaviour, contact our support team and we will assist you with available tools and options.

Third-Party Services and Providers

Some features rely on third parties, including analytics, game providers and security partners. These third parties may collect or process information in accordance with their own privacy practices. We require third-party providers handling personal data on our behalf to implement appropriate protections and to process data only as instructed by us.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes we will provide notice on our site or by other means where appropriate. Continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, contact us at:

admin