Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process
To return an item, please email customer service at northernheartcreations@gmail.com for approval, place the item securely in its original packaging, and mail your return to the following address:

Northern Heart Gifts
1333 Rochdale Road
Manchester, M9 6FG
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return.

Exceptions
The following items cannot be returned:
● customised
● personalised
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.

Questions
If you have any questions concerning our return policy, please contact us at:
northernheartcreations@gmail.com